Bulletin 2
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Technical Bulletins # 2 back ] Next ]

Unable to Install or Upgrade Windows Installer Service

Symptoms When attempting to setup Microsoft SQL Server Desktop Engine using Step 1 of The Compleat Botanica Setup utility, you may encounter the message:

The Windows Installer service failed to start. Contact your support personnel

Resolution Install version 1.2 of the Windows Installer utility using INSTMSI.EXE  file located on the Compleat Botanica CD in D:\Troubleshooting\WindowsInstaller\Version 1.2 for NT or D:\Troubleshooting\WindowsInstaller\Version 1.2 for 95, 98, Me.  

After installing version 1.2 of Windows Installer, begin the Microsoft SQL Server Desktop Engine setup process again.

See Microsoft's report on problem Q264652 and Q260404 and Q251274 for more about this problem.

Versions affected
Operating system Problem first identified Problem fixed
Windows Me
(no longer supported)
Build 78 Build 85
Windows NT NA NA
Windows 2000 NA NA
Windows XP NA NA

Last reviewed January 28, 2006