Bulletin 8

	Bulletin 8
	compleat botanica troubleshooting Bulletins

Technical Bulletins # 8 [ back ] [ Next ]

After removing an older version of the software, a newer version can't be installed

Symptoms

The Remove utility is used to completely uninstall an existing copy of the software. When it is finished, a newer version of the software is installed. During Step 1 (installation of The SQL Server Desktop Engine) the installation hangs up.

Resolution

After uninstalling SQL Server Desktop Engine, the computer must be restarted to finalize the un-installation. Before attempting to reinstall the software, be sure to reboot your computer.

Versions affected

Operating system	Problem first identified	Problem fixed
Windows NT	Build 85	NA
Windows 2000	Build 85	NA
Windows XP	Build 85	NA

Last reviewed January 28, 2006